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Stenowise

HelpTroubleshooting and support

“Sign-in required” appears

Applies to: Windows, macOS, Linux

Stenowise shows “Sign-in required” when this device has no valid sign-in. Sign in again, then you can keep dictating.

Why dictation needs an account

Stenowise only dictates on a signed-in device, also when recognition runs on the device. Your plan and the word count for the weekly limit belong to your account. Dictations recognised on the device also count towards the weekly limit.

When the message appears

Stenowise asks for a sign-in in these cases:

  • No account is signed in on the device.
  • The server rejects the sign-in, for example after you signed out, changed your password or deleted your account, or when the sign-in was ended in another way.
  • The sign-in was not renewed for 90 days and has expired.

The window then shows “To dictate, this device needs to be signed in. Stenowise opens your browser for that.” During a dictation, Stenowise shows a notice with the text “Sign in to keep dictating.” and the “Sign in” button.

Without an internet connection

An existing sign-in keeps working without a connection. A missing connection never causes “Sign-in required”.

Sign in again

  1. Click “Sign in”. Stenowise opens your browser and shows “Waiting for the browser …”.
  2. In the browser, sign in with your email address and password or with Google.
  3. Check under Settings › Account that it shows “Signed in on this device”.

Your history and dictionary stay on the device. If you have no account yet, click “Create account”. With a new account you dictate without a word limit for the first 30 days.

Messages during sign-in

  • “The sign-in in the browser expired. Start it again.” Click “Sign in” in Stenowise again.
  • “The server refused the sign-in. Sign in again.” Start the sign-in again.
  • “The Stenowise server cannot be reached right now. Try again.” Check your internet connection, then try again.
  • “The browser could not be opened.” Check that a default browser is set up on the computer.

The confirmation link for a new email address is valid for 24 hours, a link to reset your password for 30 minutes.

Help without a sign-in

Without a sign-in, Report a problem is not available. In that case, send an email to kontakt@stenowise.com. If an error occurs while you are signed in, report it under Support › Report a problem and tick “Include the log”.

Last updated 28 September 2026