Help › Troubleshooting and support

Stenowise does not start or shows no window

Applies to: Windows, macOS, Linux

When you close the window, Stenowise keeps running in the background and only shows its icon. You open the window again from this icon.

Open the window from the icon

Windows

The icon is in the notification area of the taskbar. Windows hides some icons, which you find behind the “Show hidden icons” arrow.

1. Click the Stenowise icon in the notification area of the taskbar.
2. Choose “Open Stenowise”.

macOS

The icon is in the menu bar. After you close the window, Stenowise disappears from the Dock.

1. Click the Stenowise icon in the menu bar.
2. Choose “Open Stenowise”.

Linux

The icon is in the notification area.

1. Click the Stenowise icon in the notification area.
2. Choose “Open Stenowise”.

If you start Stenowise again while it is already running, the existing window opens.

Restart Stenowise

1. Click the Stenowise icon and choose “Quit”.
2. Start Stenowise again, from the Start menu on Windows, from the Applications folder on macOS or from the application menu on Linux.

If you find neither the icon nor the window, restart the computer. For Stenowise to start when you sign in to the computer, switch on “Start with the computer” under Settings › App.

“Unexpected shutdown”

If Stenowise was closed unexpectedly during the last run, it asks by default at the next start whether to send a report. “The report contains the version, the operating system, the interface language, the error text and the end of the log. Dictations and recordings are not included.”

1. Click “Send report” or “Do not send”.
2. Tick “Send reports automatically from now on” if Stenowise should stop asking.

Without a connection, the report stays on the device. The setting for this is under Settings › Privacy › Crash reports.

Find the log

You open the log through Settings › Advanced › Diagnostics › Logs › Open folder. It contains counts, timestamps, durations and settings, never a dictated sentence or a recording. If the window does not open, the log is in this folder:

If Stenowise does not open at all, send the log files by email to kontakt@stenowise.com. If Stenowise starts, report the problem under Support › Report a problem and tick “Include the log”.

Last updated 28 September 2026