Help
Common tasks
Your first dictationDictate with the keyboard shortcut and put the text into any program.Change keyboard shortcutsAll Stenowise shortcuts with their defaults, and how to change or reset them.Stenowise can’t hear meWhat to do when Stenowise finds no microphone, gets no access or receives no signal.The text is not pastedHow to get back a dictation that did not reach the field and what to check in the field and the paste method.What happens when the weekly limit is reached?How Stenowise counts the 2,000 words a week, when the week starts again and what applies once the limit is reached.
Getting started
7 articlesInstall, set up, your first dictation and keeping Stenowise up to date.
What is Stenowise?What Stenowise does, where recognition runs and what the text cleanup is for.Which systems does Stenowise support?Operating systems, minimum versions and the storage that recognition on the device needs.Install and set up StenowiseDownload and install Stenowise and set it up on first start.Your first dictationDictate with the keyboard shortcut and put the text into any program.Open, close and quit StenowiseOpen and close the window, quit Stenowise and choose whether it starts with the computer.Update StenowiseFind, download and install a new version.Uninstall StenowiseRemove Stenowise from your computer and delete the app data.
Dictating
7 articlesShortcuts, hands-free dictation, cancelling, pasting, languages and changing text by voice.
Change keyboard shortcutsAll Stenowise shortcuts with their defaults, and how to change or reset them.Hands-free dictationStart and stop a recording with a double tap, without holding the keys.Cancel a dictation or paste it againDiscard a running recording, or paste the last dictation again when it landed in the wrong field.Change text by voiceHave a selected text or your last dictation rewritten with a spoken instruction.Dictate in several languagesLet Stenowise detect the dictation language or set a fixed one.How does Stenowise paste the text?How Stenowise puts the text into other programs, and which settings control pasting.Sound and media while dictatingSet a sound for start and stop, and mute your computer's sound during recording.
Text cleanup and Voice Styles
3 articlesHow much Stenowise edits your text and how it sounds in each app.
How much does Stenowise edit my text?Choose the Raw, Light or Strong baseline, paste single dictations raw, and switch text cleanup on or off.Set Voice Styles per appChoose a tone of its own for mail, chat and editor, and decide whether Stenowise uses the app name for it.Why is the raw version there?The cases in which Stenowise pastes the text without text cleanup, and how to switch versions in the history.
Dictionary, snippets and history
7 articlesYour own words, replacements, shared dictionaries, snippets and earlier dictations.
Add names and technical terms to the dictionaryAdd words and replacements so that Stenowise writes names, technical terms and abbreviations correctly.Import a dictionary from a fileAdd a word list from a CSV, TSV or text file to the dictionary and see first which lines Stenowise adds.Share a dictionary with your teamCreate a shared dictionary, invite members by email address and manage them.Learn from correctionsLet Stenowise add words to the dictionary that you correct by hand more than once after pasting.Use your dictionary on several devicesSync your words, replacements and snippets to every device that is signed in with the same account.Create and insert snippetsInsert fixed texts such as a sign-off, a signature or an address word for word with a trigger phrase.Use the historySearch, copy, restore the raw version of, recognise again or delete earlier dictations in the history.
Microphone and recognition
4 articlesChoose and check your microphone, recognise through the server or on your device.
Choose a microphone and set the orderSet which microphone Stenowise records through and which one it falls back to when one is missing.Check your microphoneUse a five-second test to check whether your voice arrives loud and clean enough, and find out what to do.Recognise through the server or on the device?Understand the difference between recognition through Stenowise and on this device, and choose the right setting.Download, switch and delete recognition tiersDownload the Compact or Precise tier for recognition on the device, switch between tiers and delete a tier again.
Account and plan
7 articlesSigning in, free month, Free and Pro, weekly limit, subscription, invoices and voucher code.
Sign in and sign outConnect Stenowise to your account, create a new account and sign the device out again.What applies during the free month?How long the free month lasts, where you see the time left and what applies afterwards.What happens when the weekly limit is reached?How Stenowise counts the 2,000 words a week, when the week starts again and what applies once the limit is reached.Get Pro, manage and cancel your subscriptionWhat Pro costs, how you book it in the browser, switch to yearly and how you manage or cancel the subscription.Invoices and payment methodsWhere you find your invoices, how you add a new credit card and what happens when a payment fails.Redeem a voucher codeWhere you enter a voucher code, until when that works and what the error messages mean.Delete your accountDelete your Stenowise account for good and know what is deleted and what stays on the device.
Privacy and data
4 articlesWhat leaves your computer, what is stored and how you delete it.
What data leaves my computer?What Stenowise sends to the server depending on recognition and text cleanup, where the data is processed and what stays on your computer.Keep or delete history and recordingsSet how long texts and recordings stay in the history and delete single entries or the whole history.Logs, crash reports and operating figuresWhat the log contains, what a crash report includes and which figures Stenowise sends if you allow it.Privacy policy and data processing agreementWhere you find the privacy policy, the data processing agreement and the other legal texts for Stenowise.
Troubleshooting and support
11 articlesSymptoms, messages from the app and how to report a problem.
Troubleshooting: overview by symptomThe right article for each common problem, sorted by what you see.Stenowise can’t hear meWhat to do when Stenowise finds no microphone, gets no access or receives no signal.The text is not pastedHow to get back a dictation that did not reach the field and what to check in the field and the paste method.The shortcut does not workWhat to do when the shortcut starts no recording, is missing or cannot be set.“Sign-in required” appearsWhen Stenowise asks for a sign-in and how to sign in again on this device.The recognised text is wrongWhat to do about mishearings, the wrong language, a weak microphone signal and text that Stenowise holds back.On-device recognition does not startWhat to do when the recognition tier does not load, no tier is downloaded yet or the download stops.Stenowise does not start or shows no windowHow to open the window from the icon, restart Stenowise and find the log after a crash.Known limitationsFeatures that only work on some systems or within limits.Report a problem or give feedbackHow to report a problem or give feedback through Support and what Stenowise sends along.Stenowise is slowWhat can make a dictation take a long time, and what you can do about it.
If you find no answer here, contact us in the app under Support.